"Non-Personal Information" (NPI) is information that is not personally identifiable to you and we automatically collect when you access our Website with a web browser.
"Personally Identifiable Information" (PII) is non-public information that is personally identifiable to you and obtained in order for us to provide you with products and services. PII may include information such as your name, address, phone number, resume, credit card information, and other related information that you provide to us or that we obtain about you.
The terms "us" or "we" or "our" refers to TalkHotels, the owner of this Website.
A "Member" is someone who has registered with our Website to use our Service or purchase our Products. A Member can be a hotel/motel owner, manager, or other hospitality professional.
"Products" refers to the products we may sell through our Website to our Members.
"Service" refers to the service we provide through our Website to our Members.
A "Visitor" is someone that merely browses our Website.
A "User" is a collective identifier that refers to either a Visitor or a Member.
All text, information, graphics, audio, video, and data offered through our Website, whether free to all or part of our paid Service, whether originating from us or from our Users, are collectively known as our "Content". We may also refer to any Content uploaded by our Members as "Member Content".
Overview of Our Users
- Visitors are Users who navigate to our Website to get more information about our Service or to find out more about TalkHotels.
- Members are Users who have completed our registration process and executed necessary agreements with us to use our Service or purchase our Products.
Our Commitment to Your Privacy
Links to Other Websites
Information We Collect
As a Visitor, there is no need to reveal or provide any PII when you visit our Website. You can browse our Website to find out more about TalkHotels and what we do. As you do so, we may receive and store certain types of NPI as you interact with our Website. We may also analyze this NPI for trends and statistics as to how people use our Website.
If you decide to join our Website as a Member and thereby use our Service or purchase our Products, you will fill out an online form providing such PII as your name, email address, phone, home address, and general demographics. We will store this information for contacting you. Certain aspects of our Service as well as purchasing our Products will require payment for which TalkHotels will also ask you to provide a credit card or other payment source to complete your payment.
How Information is Used
We use the PII that you provide for our internal purposes, such as providing you with our Service, fulfilling your order of our Products, as well as informing you of our new products, services, and offers as provided by us and/or our affiliates.
Our affiliates may have products, services, or offers about which you may be interested in receiving information. We reserve the right to provide basic contact PII to our affiliate for them to contact you. If you no longer wish to receive information from our affiliates, you can let us know and we will promptly remove you from further affiliate contact.
We may also combine information you give us through the Service or while purchasing our Products with information we receive about you from other parties. We will use this combined information to enhance your online experience and to let you know about new products, services, offers, and other promotions.
There are times that we may have to disclose your PII to comply with laws; to assist law enforcement and governmental agencies in preventing or investigating fraud or other crimes, or in response to a court order. In such instances, we will only provide the PII requested and your PII will only be used for such legal purposes.
Finally, if we sold or transferred our business, we would transfer your PII to the purchaser as appropriate and might also retain a copy of your PII for any new business ventures we would start.
Changing Your Information
You may change your PII at any time using facilities found on our Website, including removing yourself from mailing lists. If at any time you need assistance, just send us an email or customer service request form with your request.
Opting Out of Sharing Information
You can always opt out of future unaffiliated third-party disclosures of your information. Such opt-out will not affect disclosures otherwise permitted by law including but not limited to: (i) disclosures to affiliates, (ii) disclosures to third-party service providers who provide certain services for our business, such as credit card processing, computer system services, shipping, data management, or promotional services, (iii) disclosures to third parties as necessary to fulfill your requests, (iv) disclosures to governmental agencies or law enforcement departments or otherwise required to be made under applicable law, (v) previously completed disclosures to third parties, or (vi) disclosures to third parties in connection with subsequent contests or promotions you may choose to enter, or third-party offers you may choose to accept.
Protecting Your Child’s Privacy
We follow the United States’ Children’s Online Privacy Protection Act (COPPA). Even though our Service and Products are not designed for use by anyone under the age of 18 (child), we realize that a child may attempt to access our Service or purchase our Products. We do not knowing collect PII from a child; however, you acknowledge that we cannot accurately verify the age of our users nor do we have any liability to do so. If you are parent or legal guardian who suspects their child is attempting to use our Service, please contact us immediately to remove your child’s information. We may ask you to provide identification to confirm that you are indeed the child’s parent or legal guardian. If you are under the age of 18, please do not attempt to use our Service or purchase our Products unless you have your parent’s permission.
Our Email Policy
Our affiliates and we fully comply with the United States’ CAN-SPAM Act. You can always opt out of receipt of further email correspondence from us or affiliates. We will not sell, rent, or trade your email address to any unaffiliated third-party without your permission. You understand that email is not considered a secure form of communication. Generally, any information you disclose in an email may be viewed by hackers while such information is en route to us. As such, take care in what you disclose in any email that you send to us.
Our Security Policy
We have constructed our Website and Service using sophisticated encryption and authentication tools to protect your PII. When we collect your PII through our Website, we encrypt it and prevent unauthorized access to it by using industry standard technologies, such as encryption software, routers and firewalls. Unfortunately, due to the vary nature of the Internet and hackers, we cannot completely guarantee that your PII is 100% protected. Once we receive your PII, we have industry standard security measures and polices that protect against the loss or misuse of your PII; again, we cannot completely guarantee against such loss or misuse. We strongly urge you to protect any password you may have for our Service and not share it with anyone. You should always log out of our Service when you are done using it, especially if you are sharing a computer with someone else or are using a public computer.
You will have to provide a credit card or other payment source to use various parts of our Service or to purchase our Products. We use third-party billing service and HAVE NO CONTROL over these services. We use commercially reasonable efforts to make sure that your payment source information is kept STRICTLY CONFIDENTIAL by using only third-party billing services that use industry-standard encryption technology to protect your payment source information from unauthorized use. However, you understand and agree that we are in no way responsible for any misuse of your payment source information.
We may also use web beacons to collect NPI about your use of our Website as well as those of our affiliates, and your use of special promotions or newsletters. The information we collect by Web Beacons allows us to statistically monitor the number of people that open our emails and why they opened our emails. Our Web Beacons are not used to track your activity outside of our Website or those of our affiliates. We do not link NPI from Web Beacons to PII without your permission.